Your ManagePro Guide

How everything fits together

Your property runs on one shared workspace. Whatever you submit — a maintenance request, a visitor pass, a move-out notice — goes to the right staff member automatically, and you can track its status without calling the office.

Your account & roles

Everyone in your workspace has a role — resident/tenant, staff member, or manager/administrator — and what you can see and do is shaped by that role. You'll only ever see information relevant to your own unit or your assigned responsibilities.

• Residents see their own household's requests, passes, and bills.
• Staff see the requests assigned to them, plus whatever their role covers (e.g. security guards see gate passes, not billing).
• Managers and administrators can see across the whole property and manage who has access to what.

Move In / Move Out residents

Planning to move in or out? Submit a move request instead of coordinating by phone. Staff schedule an inspection, walk through a checklist, and attach photos — so both sides have a record of the unit's condition.

What you can do

• Request a move-in or move-out date.
• See the inspection checklist and photos once staff completes it.
• Comment directly on the request to ask questions or flag issues.

Visitor & Vehicle Passes residents

Issue a QR-coded pass for a guest, delivery, or vehicle. Security scans the code at the gate to verify it instantly — no calling up to the unit to confirm.

What you can do

• Create a pass for an expected visitor ahead of time, from My Passes.
• Share the QR code with your guest, or let the gate look it up by name.
• Permits and long-term vehicle stickers work the same way, just with a longer validity window.

Maintenance Requests residents

Report a leak, a broken fixture, or anything that needs fixing. It's routed to the right staff member, and you can follow the conversation and status right on the request.

What you can do

• Submit a request with photos, from My Service Requests.
• See who it's assigned to and its current status.
• Reply on the thread instead of re-explaining the issue over email.

Other Requests & Forms residents

Your property may configure additional request types beyond move requests, passes, and maintenance — anything from a renovation request to a pet registration. These appear under My Requests and work the same way: fill in the form, track its status, get notified when it changes.

Calendar residentsstaff

A shared calendar for building events, maintenance windows, and reminders — scoped so you only see what's relevant to you.

Memos & Announcements residentsstaff

Building-wide notices from management — anything from a scheduled water interruption to a community event. Memos track whether you've read them; announcements are quicker, lighter-weight bulletins.

Messages residentsstaff

Direct messaging with property staff and, for staff, team channels — so routine questions don't need a phone call or an email thread.

Utilities & Bills residents

See your unit's meter readings and how your utility charges are calculated. Staff records readings on a regular schedule, and rates are set at the property level so charges are consistent and auditable.

Emergency Info residentsstaff

Emergency contact directory, fire/response team duty schedules, and disaster alerts — so critical information is available even when you need it in a hurry.

Notifications residentsstaff

You'll get notified in-app, by push notification, or by email — your choice — whenever something you care about changes: a request is updated, a memo is posted, a pass is scanned. Notification preferences are yours to tune in Settings.

Compliance Records staff

Tracks permits, certifications, and regulatory deadlines the property needs to stay on top of — visible primarily to staff and management.

Properties & Households staff

The master record of every unit and every household living in it. This is what every request, pass, and bill ultimately links back to.

Reports & Bulk Import staff

Export activity across any module for reporting, and bring in existing resident/unit records in bulk when onboarding a property instead of entering them one by one.

Team Members & Roles staff

Invite staff, assign built-in roles (like security or maintenance), or design custom roles with exactly the access a position needs — nothing more.

Workspace Settings staff

Branding, security policy, which modules are turned on for your property, and how tenant profile information is structured — the configuration that shapes everyone else's experience.